Alarms

3.1      POLICE ATTENDANCE – Type A Security Systems

3.1.1   For Type Asecurity systems there are two levels of police response.

          LEVEL 1 – Immediate/Urgent/Priority

            It should be noted that police response is ultimately determined by the nature of demand, priorities and resources which exist at the time a request for police response is received.

LEVEL 3 – Withdrawn

No Police attendance, keyholder response only.

3.1.2   The police service has adopted a policy on the use of confirmed alarm technology as part of the effort to reduce false calls.

3.1.3   All new Intruder and PA applications will only qualify for a URN and police response if installed to the current required standard (PD6662 scheme for application of European Standards for intruder and hold up alarm systems).

3.1.4   Intruder alarm systems (IAS) issued with a URN will receive LEVEL 1 response until three false calls have been received in a rolling 12 month period.

3.1.5   Following two false calls in 12 months the customer will be advised in

           writing, with a copy being forwarded to the maintaining alarm

           company, informing them of the situation and recommending urgent

           remedial action.

3.1.6     Following three false calls in 12 months LEVEL 3 will apply and police response will be withdrawn, not less than 14 days from the date of the Withdrawal letter.  The customer will be advised in writing with a copy to the maintaining company, who will be required to instruct the ARC/RVRC not to pass alarm messages to the police.

3.1.7     PA/Hold Up alarm systems issued with a URN will receive LEVEL 1 response until two false calls have been received in a rolling 12 month period.

3.1.8     Following the first false call the customer may be advised in writing, with a copy being forwarded to the maintaining alarm company informing them of the situation and recommending urgent remedial action.

3.1.9     Following two false calls in 12 months LEVEL 3 will apply and police response will be withdrawn not less than 14 days from the date of withdrawal letter. The customer will be advised in writing with a copy to the maintaining company who will be required to instruct the ARC/RVRC not to pass alarm messages to the police.

3.1.10  Following withdrawal of response, the following conditions will apply in order to reinstate police response:

(i)           Unconfirmed intruder and PA systems will need to be upgraded to a confirmed DD243:2004 or BS8243:2010 system with effect from 1st June 2012 (all systems installed prior to DD243 2002 are designated unconfirmed).

Reinstatement of police response may be achieved, without a 90 Day delay, following compliance with the above.  Where a system has been upgraded, a copy of the NSI Compliance/ SSAIB Conformity certificate will be required by the police.

(ii)          Confirmed DD243 (2002 / 2004) or BS8243:2010 systems will require the cause of the false alarms identified, remedial taken, or have an additional form of confirmation added and a period of 90 days free of false calls (supported by evidence from the security company).